ISAS - Independent Student Advice Service

ISAS is the Independent Student Advice Service. This is a free, confidential and independent welfare rights and education advice service run by Napier Students' Association.

The service is specifically tailoured to the needs of Napier students, providing you with accurate and relevant information, advice and support, and where necessary, representation.

ISAS assists in excess of 1000 students every year with a whole range of issues such as:

• Funding, Money Management and Debt
• Housing - tenancy, deposits, disputes etc.
• Immigration and Visa issues
• Employment rights
• Health and welfare
• Consumer rights
• Problems on course - appeals, complaints etc.

ISAS advisers can access information on almost anything and where necessary refer you on to a more appropriate or specialised agency.

Advisers are here to listen, help you explore your options, and make an informed decision. They will not judge you or discuss your situation with anyone else outside ISAS unless you give your permission for this to happen. Where necessary they will write letters on your behalf and/or make telephone enquiries, accompany you to meetings and/or formal University hearings with the aim of negotiating a solution or resolving the problem.