Crisis Contacts

ENSA Advice can help with all sorts of problems, including welfare, rights and education issues, but we also know that an urgent crisis can happen at any time.

If you need out-of-hours advice, here are some organisations that might be able to help:

Citizens Advice Edinburgh
Citizens Advice Edinburgh helps to solve problems and transform lives. Every day trained volunteers and project staff provide free, confidential, independent and impartial advice on a huge range of issues in Edinburgh.
Telephone 0131 557 1500 or visit the Citizens Advice Edinburgh website

Breathing Space
This is a confidential helpline, which operates Monday-Thursday 6pm-2am and all weekend (Friday 6pm-Monday 6am). All calls are confidential and are handled by trained staff. The service is free from land lines and most mobile networks.
Telephone 0800 83 85 87, email

Edinburgh Crisis Centre
This centre provides a 24-hour helpline, 365 days a year, to those in crisis due to mental health issues. Support is provided to those aged 18 years or over who live in Edinburgh.
All support is confidential and is handled by trained staff.
Free telephone 0808 801 0414 and The Edinburgh Crisis Centre website.

Glasgow Mental Health Crisis Service
Available 24 hours a day including weekends and public holidays.
Telephone 0845 650 1730 or visit the NHS Greater Glasgow and Clyde website

Mental Health Assessment Service (MHAS)
This is an NHS emergency mental health assessment service for people experiencing a mental health crisis. The service is available 24 hours a day, seven days a week and is based at the Royal Edinburgh Hospital. This service is also available at the Royal Infirmary from 5pm until 8am.
Telephone 0131 537 6000 and Mental Health Assessment Service website.

NHS 24
Phone NHS 24 for non-emergency help if you're feeling ill when your doctor's surgery is closed and you feel you can't wait until it re-opens.
Telephone 111 or visit the NHS 24 website.

Nightline is a confidential helpline and online messenger run by students for students. All volunteers are trained. The service is available 8pm - 8am during term times.
Telephone 0131 557 4444, email and Nightline website.

Rape Crisis Scotland
This service provides emotional support and practical advice to anyone affected by sexual violence. They have a free helpline 7 days a week 6pm - midnight.
Telephone 08088 01 03 02, email

Confidential 24 hour helpline. All volunteers are trained.
Telephone 08457 90 90 90 or visit the Samaritans of Edinburgh and The Lothians website.

Victim Support
The lead organisation in Scotland helping people affected by crime. The service is free and confidential. The Scottish helpline operates 8am-8pm Monday to Friday and the UK helpline operates
9am-9pm Monday to Friday and 9am-7pm at weekends.
Telephone 0845 603 9213 (Scotland), or 0845 30 30 900 (UK), email

Other Useful Contacts


The homepage for Edinburgh Napier students. Here you will find information on everything from Careers and Finance to IT services and mental health support.

The academic portal for your course information. Here you will find you courses, exam dates, assessment deadlines; and details of the Course Reps and Programme Reps who can help you to influence the shape of your course.

International Student Support
The International student support and information pages. Here you will find information for International students studying at Edinburgh Napier, as well as information on exchange programmes for UK students wishing to study overseas.

Health & Well-Being

NHS 24
Internet and telephone resources for finding health services, and non-emergency health advice and information.

Edinburgh Napier Counselling 
has a confidential Student Counselling Service available to offer emotional support and help students develop coping strategies. Phone 0131 455 2929 or email for details

Breathing Space Scotland
Breathing Space is a free confidential listening service which offers callers advice, guidance and support, underpinned by empathy and understanding. It is aimed at those (particularly, but not exclusively young men) who are suffering from mental health problems and emotional distress. Phone 0800 83 85 87. Lines open 6pm-2am, Monday to Thursday and 6pm Friday-6am Monday. 

Crew 2000
A drug information and advice service that provides support to anyone using drugs such as cannabis, speed, ecstasy or cocaine. Trained volunteers are young people who have good knowledge and understanding of the issues involved.

Edinburgh Nightline
Nightline is a support service run by students for students open from 8pm to 8am. You can talk to one of their trained volunteers about any issue, big or small, in confidence. They can also provide information on a range of things including taxi numbers, sexual health clinics and even exam times. Nightline also offers an online instant messenger service from 8pm to midnight which students may find easier to use than speaking on the phone. Contact 0131 557 4444

Edinburgh Napier Mental Health & Well-Being
Information on mental health and wellbeing. You can also contact a metal health adviser at

Call free on 116 123. 24-hour, free mental health support service.


Shelter Scotland
Shelter Scotland provides comprehensive housing advice on a wide range of issues from repairs and deposits to neighbour or landlord problems.

Edinburgh Napier Student Accommodation
The Accommodation Services pages of the MyNapier website contain not only the Student Accommodation regulations and information, but also have some tips for finding private accommodation in Edinburgh.


Edinburgh Napier Student Funding
The Univeristy’s student funding pages. Here you will find information on additional financial assistance available through the University to students in financial hardship or who have particular costs to meet.

SASS (Student Awards Agency Scotland)
The SAAS homepage, for all information related to student support for students from Scotland or the EU.

Student Finance England
The web portal for Student Finance England.

Student Finance Northern Ireland
Student living cost support for students from Northern Ireland

Student Finance Wales
Student living cost support for students from Wales.

Student Loan Company
Homepage of the Student Loan Company, for any issues relating to Student Loans.

Money Advice Service
The Money Advice Service provides free and impartial money advice, on a wide range of issues from debt to financial planning.

Edinburgh Napier University Finance
Details of who to contact to pay your fees and resolve any fee issues.


The best place to find government services and information.