Edinburgh Napier University has a wide range of support services to help you through your journey at University. You may also find help from external organisations. We have collated a list of services you might need:
Support Services at Edinburgh Napier University
The academic portal for your course information. Here you will find you courses, exam dates, assessment deadlines; and details of the Course Reps and Programme Reps who can help you to influence the shape of your course.
Information on everything from Careers and Finance to IT services and mental health support.
Edinburgh Napier Counselling
Confidential Student Counselling Service available to offer emotional support and help students develop coping strategies. Phone 0131 455 2929 or email firstname.lastname@example.org.
Edinburgh Napier Student Accommodation
Information on Student Accommodation and tips for finding private accommodation in Edinburgh.
International Student Support
Information for International students studying at Edinburgh Napier, as well as information on exchange programmes for UK students wishing to study overseas.
Edinburgh Napier Student Funding
Information on additional financial assistance available through the University to students in financial hardship or who have particular costs to meet.
Edinburgh Napier University Finance
Details of who to contact to pay your fees and resolve any fee issues.
Inclusion and Disability Service
Information on support available to students with disabilities and school contacts.
Careers and Development
Information on Student Futures, a service that supports students’ professional development and prepares you for the world of work.
Useful External Contacts (outside Edinburgh Napier University)
Citizens Advice Edinburgh
Citizens Advice Edinburgh helps to solve problems and transform lives. Every day trained volunteers and project staff provide free, confidential, independent and impartial advice on a huge range of issues in Edinburgh.
Shelter Scotland provides comprehensive housing advice on a wide range of issues from repairs and deposits to neighbour or landlord problems.
Money Advice Service
The Money Advice Service provides free and impartial money advice, on a wide range of issues from debt to financial planning.
SASS (Student Awards Agency Scotland)
The SAAS homepage, for all information related to student support for students from Scotland or the EU.
Expert, tailored advice and solutions for managing problem debt.
Internet and telephone resources for finding health services, and non-emergency health advice and information.
A drug information and advice service that provides support to anyone using drugs such as cannabis, speed, ecstasy or cocaine. Trained volunteers are young people who have good knowledge and understanding of the issues involved.
National helpline for anyone concerned about their alcohol use or someone else's.
Information, advice, support, and free counselling for problem gambling.
Know the Score
Confidential information, help and support about drug usage.
Support and advice including access to counselling for those experiencing bereavement.
Support and advice for all eating disorders, with a specialist helpline for students.
LGBT Health and Wellbeing
Information and emotional support for LGBTQI+ people and their families and friends. Also able to offer support to those who are questioning or wanting to discuss their sexuality or gender identity.
National Self Harm Network
Online forum to support those who self-harm.
Self-injury support, advice and knowledge.
Information Related to the Covid-19 Pandemic
You can also keep up to date with the latest responses to the pandemic by checking out the following sources of information:
The latest Scottish Government guidelines on what you can and cannot do.
Latest Covid-19 guidance from NHS Scotland.
NHS Inform guidance on what to do if you are feeling unwell.
If you are having difficulties coping check out the support available from Edinburgh Napier’s Wellbeing Team.
You can also find important information relating to how Edinburgh Napier has adapted to dealing with Covid 19 on their regularly updated MyNapier pages.
Latest Welfare Rights Information
For information regarding your latest welfare rights during the pandemic check out the following:
Updated tenancy legislation from the Scottish Government gives students more rights to be released from their tenancies.
What to do if you are struggling to pay your energy bills.
Where to find support if you are affected by Covid 19.
Latest FAQs from SAAS (Student Awards Agency Scotland) regarding Covid-19.
Keep up to date with UKCISA information during the Coronovirus pandemic if you are an International student.
Out of Hours/Crisis Contacts
This is a confidential helpline to people over 16 who are feeling low, anxious or depressed. Monday-Thursday 6pm-2am and all weekend (Friday 6pm-Monday 6am). All calls are confidential and are handled by trained staff. The service is free from land lines and most mobile networks. Telephone 0800 83 85 87, email email@example.com
Confidential 24 hour helpline to people in mental health crisis. All volunteers are trained. Telephone 08457 90 90 90
The Edinburgh Crisis Centre
This centre provides a 24-hour helpline, 365 days a year, to those in crisis due to mental health issues. Support is provided to those aged 18 years or over who live in Edinburgh. All support is confidential and is handled by trained staff. Free telephone 0808 801 0414.
Glasgow Mental Health Crisis Service
Available 24 hours a day including weekends and public holidays. Telephone 0845 650 1730.
Mental Health Assessment Service (MHAS)
This is an NHS emergency mental health assessment service for people experiencing a mental health crisis. The service is available 24 hours a day, seven days a week and is based at the Royal Edinburgh Hospital. This service is also available at the Royal Infirmary from 5pm until 8am.
Phone NHS 24 for non-emergency help if you're feeling ill when your doctor's surgery is closed and you feel you can't wait until it re-opens. Telephone 111.
Nightline is a confidential helpline and online messenger run by students for students. All volunteers are trained. The service is available 8pm - 8am during term times. Telephone 0131 557 4444, email firstname.lastname@example.org.
Rape Crisis Scotland
This service provides emotional support and practical advice to anyone affected by sexual violence. They have a free helpline 7 days a week 6pm - midnight. Telephone 08088 01 03 02, email email@example.com.
The lead organisation in Scotland helping people affected by crime. The service is free and confidential. The Scottish helpline operates 8am-8pm Monday to Friday and the UK helpline operates
9am-9pm Monday to Friday and 9am-7pm at weekends. Telephone 0845 603 9213 (Scotland), or 0845 30 30 900 (UK), email firstname.lastname@example.org.
Scotland's Domestic Abuse and Forced Marriage Helpline
Helpline supporting anyone with experience of domestic abuse or forced marriage as well as their family members, friends, colleagues, and professionals.
Shakti Women's Aid
Advice and support for BME women, children and young people experiencing domestic violence, with support offered in multiple languages including Arabic, Hindi, Mandarin, Polish, Portuguese, Punjabi, Spanish, Swahili, and Urdu.