Advice Service Overview

ENSA Advice is a free, independent, impartial and confidential service for Edinburgh Napier University students. The service is available throughout the year from Monday to Friday and accessible from Merchiston, Craiglockhart and Sighthill campuses. 

Our team of professional advisers can provide one-to-one advice to students, face-to-face (public health restrictions permitting), over the phone (0131 229 8791), via MS Teams or via e-mail.  

We can help you with the following enquiries: 

• Academic Appeals 
• Extenuating Circumstances / Fit to Sit 
• Academic Integrity
• Misconduct 
• Fitness to Practice 
• Complaints 
• Other issues with your course 
• Housing  
• Other welfare matters 

If we can’t help you, we’ll signpost you to the right service within the University or to external services. 

We can also provide advice to students based on our overseas campuses. Our academic advice services are open to Global Online and Transnational Education Learners. 

To make an appointment with one of our advisers, please go to our online booking system or contact us on ensa.advice@napier.ac.uk if you are not available to meet with us at offered times.

Please note that ENSA Advice is not authorised to provide Immigration advice.  We also no longer provide advice on money matters.  For advice and support in these areas, we recommend contacting the following University teams:

• International Support Team - can advise on the visa process, or support with immigration questions.

• Student Funding Team - can advise on SAAS awards, benefits, budgeting, and any grants, bursaries or discretionary funds that may be available to you.

• Fees team - can advise if your query relates to tuition fees, arrears or payment plans.

Terms and Conditions 

Download our full terms and conditions (PDF).

Privacy and Confidentiality 

We take your privacy seriously. Anything discussed with our advisers is entirely confidential and we will seek explicit consent from a student before sharing information or contacting anyone on their behalf.  

Download our Confidentiality Policy (PDF).

Our Privacy Notice is available here.

Conflict of Interest Policy

Download our Conflict of Interest Policy (PDF).