As the 2025/26 year draws to a close, I thought I’d share a few statistics from the ENSA Advice Service over the past academic year:

• We’ve assisted with 784 Advice Enquiries
• 44% of those have related to Welfare Cases; 56% have been Academic Cases
• We have supported a pretty even split of Undergraduate students (51%) and Postgraduate students (49%)
• And a similarly even split of Home students (47%) and International students (50%), with the remaining 3% relating to students from elsewhere in the UK.
• The Top 3 reasons students contacted the Advice Team were:
  1. Academic Misconduct
  2. General Course Queries
  3. Financial Hardship

What have we been up to?

When we last blogged (in April) we’d been busy.  That hasn’t changed!  Alongside supporting students day-to-day, we’ve been working on a range of projects behind the scenes to help improve the service we provide:

ENSA Advice Website

One of our main focuses recently has been reviewing and updating content across the ENSA Advice website.  We know students rely on our online information to help navigate University Life, so we’ve been looking at ways to make our guidance clearer and easier to find.

Case Management System Migration

As Hannah mentioned in March’s blog, we’re also in the process of moving to a new case management system, and we’re excited to get this up and running over the summer. There’s a lot of work happening behind the scenes to prepare for the transition, and we’re looking forward to the benefits it will bring.

Training

As part of our ongoing professional development, members of the team recently attended a workshop on Cults and New Religious Movements.  This session was run by an organisation called Inform and provided some valuable insight into recognising and supporting students who may be affected by harmful groups or coercive behaviours.

Strategic Planning

Earlier this month, a few of us from the wider ENSA team also attended a Strategic Planning session with the University Principal Sue Rigby, which gave us a chance to contribute to discussions about ENU’s future direction. 

Team Appraisals & Work Plans

Internally, we’ve been carrying out team appraisals, and developing our individual work plans, which will feed into the wider ENSA Student Community Development Plan.  It’s been useful to reflect on our achievements from the past year, and to identify goals and priorities for the year ahead.

A final few highlights from across ENSA this month:

• Diane, together with Evans (our Student President for Societies & Community) presented to a group of International Recruitment Agents on the support that ENSA can offer.
• Moray & Hannah supported our colleagues in ENSA Sports & Societies by presenting at the Committee training sessions
• We also helped with shortlisting nominations for ENSA’s Excellence Awards.

And last, but not least!! 

A reminder that the ENSA Advice Team remains open throughout the summer.  Whether you need support with exam results, housing, money, or anything else – we’re here for you.  You can make an appointment with us here:  Make an Appointment with an Adviser

Good luck to anyone waiting for exam results, and we hope that everyone has a great summer break.